Best Western The Webbington Hotel & Spa

Staff were lovely. Dinner and breakfast were great. We didn't use the leisure facilities but they looked very nice and well maintained. The building is quaint with lovely outdoor spaces, but could do with painting and upgrading of the outside facade. This hotel is not suitable for people with mobility problems as there are a lot of stairs. There is a section that is not in use (being renovated?) that you can see from the lower carpark. I think it would be better if it had curtains or something so we couldn't see in. It's a bit off-putting as the first view of the place. Overall I think it's a nice place for a night or two and would recommend it.

When we arrived there was a very friendly young man on the reception desk who was very informative, polite & thoughtful. He asked us if we were going to use the leisure facilities (as you need to book the pool) and I told him not this time due to my hip & my husband has hurt his ankle, we were given our key card and set off to find our room. Then the man from reception came running after us and offered us another room nearer the main hotel with less stairs, we were really impressed with how he had thought about my comment, a very good example of customer care. Our room was a family room, spotlessly clean, inners on the pillows & mattress cover with fresh cotton sheets. Lots of channels on the TV & a varied choice of teas, coffees & hot chocolate with packets of biscuits. Toilet facilities were clean & fully stocked of towels & toilet paper. We ate in the bar and was greeted by a very friendly chatty barmaid, she was informative and was happy to chat about the building and its history and informed us there was an information sheet available at the reception on the history of the building, that was a good read. Food was excellent, we chose the BLT ciabatta , onion rings & a side order of chips. Good price, well presented & definitely filled us up. We went down for breakfast about 8.30am, breakfast was explained that it was a buffet style and we chose where we wanted to sit. The buffet was the normal bacon, mushrooms, beans, sausages, fried bread, tomatoes & scrambled bread, had a nice selection of cereals with fruit or prunes & pastries, with your toast you had a choice of jams & marmite. Tea, coffee & juices were also available. There were alternatives that you could order like smoked haddock, fried & poached eggs etc. Free WiFi was great & happy with free parking too. Excellent experience down to amazing staff & good facilities.

I absolutely loved how they catered to me! I mentioned it was my graduation celebration weekend away and they put me in a room with a lovely view and wrote me a little card. I thoroughly enjoyed my stay and made the most of the amazing relaxing hotel pool and feel extremely refreshed. Even with the Christmas party they had on that night we were not disturbed at all, still could get drinks from the bar (just not food but we was aware when we booked and didn’t mind) they had excellent communication with us and me and my partner have said this is by far the best hotel we’ve ever stayed in so far. They had radiaters in the rooms which made it perfect temperature it wasn’t too hot or too cold, it was so cozy and the room had everything we needed. Will definitely be returning in the summer.

The leisure facilities were great and well managed. Remember to book your slot for the pool. The restaurant, bar and breakfast all very good. The room was well appointed. The reception team were excellent. Bar prices were very reasonable and quality of food great

the staff were amazing so polite and welcoming and so helpful lovely food at dinner time